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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Wilson

April 13, 2026

5  out of  5
rating by Mike Wilson
"We've had nothing but great experiences with Aaron and Leigh Ann. Most recently, we had our roof replaced and Leigh Ann did all the leg work to run down our discount for the storm rated shingles we had installed. Always great service and we love the follow-up calls rather than making us wait for an email."
We responded:
"Thank you, Mike, for sharing your experience with us. It's great to hear that Leigh Ann was able to assist with your roof replacement and secure the discount for your storm-rated shingles. We appreciate your kind words about our service and follow-up calls. "
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Jeremy Stewart

April 10, 2026

5  out of  5
rating by Jeremy Stewart
"They are great to work with ,and are always looking out for your needs."
We responded:
"Thank you, Jeremy, for your feedback! It's great to hear that you find us attentive to your needs. We're here to help whenever you need us."
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Shari Smith

April 9, 2026

5  out of  5
rating by Shari Smith
"Aaron Franklin and his team at State Farm have always taken wonderful care of us as customers. Whether we've needed to add coverage or simply had questions regarding our policies, Aaron & his team have always been there to answer our questions & provide support. We have both home & auto with him & couldn't be more pleased. We highly recommend him if you're needing insurance."
We responded:
"Thank you, Shari, for your thoughtful review. It's great to hear that our team has been able to support you with your home and auto insurance needs. We appreciate your recommendation!"
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Pam Gentry

April 9, 2026

5  out of  5
rating by Pam Gentry
"If you are looking for someone who gives you the personal touch, Aaron is your guy"
We responded:
"Thank you, Pam, for highlighting the personal touch Aaron provides. We're glad to know you appreciate the service. Your feedback means a lot to us."
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Sherman Smith

April 8, 2026

5  out of  5
rating by Sherman Smith
"We couldn’t be more pleased with the service that the folks at Aaron Franklin‘s office provide us. We have personal and business insurance with their office. We have found them to be very responsive and very interested in keeping us informed with the best policy for our needs. Very much the opposite of other agencies who try to upsell or get you to agree to a more expensive policy than what you need. We HIGHLY recommend !!!! , you will not be disappointed."
We responded:
"Thank you, Sherman, for sharing your experience with our office. We're glad to hear that our team has been responsive and focused on finding the best policies for your needs without any pressure. Your recommendation means a lot to us! "
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Chef Antonio Tate

April 7, 2026

5  out of  5
rating by Chef Antonio Tate
"Just wanted to give a big shout out to my insurance team that always works miracles for me! With Aaron Franklin and his team, I always get my calls and questions answered and I know they truly work hard for me to get results! Our Commercial Business Policy is in great hands! Big shout out to the MVPS, Leigh Ann & Rachel they always have me covered!"
We responded:
"Thank you, Chef Antonio Tate, for the shout out! We're glad to hear that our team, especially Leigh Ann & Rachel, have been able to support your Commercial Business Policy needs. Your trust in us means a lot."
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Kahmila Kaye

March 26, 2026

5  out of  5
rating by Kahmila Kaye
"This was my first time thinking about getting State Farm insurance. I am glad that I made the decision to call. Robert was extremely helpful. He checked for multiple discounts that would save my family some money. He was personable and knowledgeable. I searched many different places and they were able to find me the lowest rate and better coverage."
We responded:
"Thank you, Kahmila, for sharing your experience with us. It's great to hear that Robert was able to assist you with finding discounts and the best coverage for your family. We appreciate your trust in us and look forward to serving you in the future. "
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Mina Hancock

March 19, 2026

5  out of  5
rating by Mina Hancock
"Leigh was wonderful!! she got me a much better rate and was so kind and helpful!!! excellent customer service!!🩷🩷🩷"
We responded:
"Thank you, Mina, for your feedback! We're glad to hear that Leigh was able to assist you with a better rate and provide excellent customer service. Your support means a lot to us."
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Chris Gilbert

March 19, 2026

5  out of  5
rating by Chris Gilbert
"Fantastic experience and team at State Farm in Chattanooga w Aaron Franklin and his team. I got homeowners, umbrella and car insurance. Very competitive and affordable pricing."
We responded:
"Thank you, Chris, for sharing your experience with us! We're glad to hear that you found our pricing competitive and affordable for your homeowners, umbrella, and car insurance needs. Your feedback means a lot to our team here in Chattanooga."
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Chris (FracturedDad911)

March 18, 2026

5  out of  5
rating by Chris (FracturedDad911)
"Thank you State Farm and specifically Robert on Aaron Franklins team. They have gone above and beyond to take care of all my insurance needs and keep things affordable in today’s market. Thank you so much! I’d recommend this team to anyone that needs insurance for affordable rates and GREAT customer service!"
We responded:
"Thank you, Chris, for your thoughtful review! We're glad to hear that Robert and our team have been able to meet your insurance needs while keeping things affordable. Your recommendation means a lot to us."
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Nataly Paz

March 7, 2026

5  out of  5
rating by Nataly Paz
"Thank you."
We responded:
"Thank you so much for the 5⭐️ review!"
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Mac Kane

January 15, 2026

5  out of  5
rating by Mac Kane
"Leigh Ann was awesome helping me with my insurance! Highly recommend this office!"
We responded:
"Thank you Mac! We appreciate your business and the opportunity to serve you!"
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jun ma

September 29, 2025

5  out of  5
rating by jun ma
"Aaron &co. was so helpful! As a first time insurance buyer, he made the process smooth and easy, he explained and broke down everything I needed to know regarding insurance and all the in between (something I had been struggling to find for a while with other companies)! Thank you guys again for all you do!"
We responded:
"Thank you for allowing us to serve you with your insurance needs!! "
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Stephanie Lauster

September 5, 2025

5  out of  5
rating by Stephanie Lauster
"Aaron Franklin's office made it so easy for me to transfer my insurance to Tennessee. His staff is very nice and professional. Robert helped me find the best coverage for my needs, at the least cost. The best part is I saved money and one less thing to deal with during my move."
We responded:
"Thank you, Stephanie. We’re grateful for the opportunity to work with you and look forward to many years of servicing you and your family!"
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Robert Lewis

August 29, 2025

5  out of  5
rating by Robert Lewis
"A good agent is the key to dealing with any insurance company and Aaron Franklin and his office personnel are the absolute best."
We responded:
"Thank you Robert! It has always been an honor to serve you and your family!"
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Walter Jones

July 29, 2025

5  out of  5
rating by Walter Jones
"Very friendly and timely. They got back with me when they said they would. I talked with Jennifer and she was vey helpful in answering my questions and even followed up to make sure I didn’t think of anything else I needed. Aaron helped me save on both my car and house insurance while making sure I had enough coverage on both. He explained everything to me in detail and answered all of my questions as well. Great response time! Called on Tuesday, had insurance on Wednesday. They also worked out a payment plan for me that I was comfortable with by not having to pay just once a year. I would very highly recommend for any insurance needs!!"
We responded:
"Walter, Thank you for your kind words. It is a pleasure to serve you and your family!"
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Pete Worland

July 21, 2025

5  out of  5
rating by Pete Worland
"outstanding office I highly recommend"
We responded:
"Thanks Pete! We appreciate your business!!"
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Webb Brothers

July 14, 2025

5  out of  5
rating by Webb Brothers
"Exceptional company to work with highly recommend!"
We responded:
"Hey Blake, thank you for the review it's a pleasure to serve you and your family!"
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kevin toney

July 11, 2025

5  out of  5
rating by kevin toney
"Great customer service and a very professional atmosphere!! My State Farm Agent Autumn is the best and I am pleased with all that they do as a whole!! 😃😃"
We responded:
"Thanks for the review Kevin, we are here to serve you!"
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Meka Tucker

February 20, 2024

5  out of  5
rating by Meka Tucker
"I couldn't let the day go by without me bragging on your Account Representative Kris Kahrs. He was so professional and caring . You can tell that he loves his job but also cares about his customers too."
We responded:
"Thank you Meka for your review and feedback about Kris!!!"
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Corliss Cooper

October 13, 2023

5  out of  5
rating by Corliss Cooper
"The customer service is exceptional. My Mom is with this agent, and the staff worked diligently to get her coverage confirmed and sent to her place of residency. Thank you and great job!"
We responded:
"Thank you Corliss!! It’s a honor to serve and help our clients!"
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Roger Thomas

October 11, 2023

5  out of  5
rating by Roger Thomas
"Got a quote and saved several hundred dollars per year on home and car insurance."
We responded:
"Thanks Roger!!"
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Cory Pilcher

October 8, 2023

5  out of  5
rating by Cory Pilcher
"I've been with them for a few years now and will continue with this office even tho I have some closer. The people are great here"
We responded:
"Thanks Cory!!"
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Billy Snyder

June 4, 2023

5  out of  5
rating by Billy Snyder
"Very friendly and helpful staff. Got a good rate on my policy"
We responded:
"Thanks Billy! We appreciate your business!"
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Danieliza Diaz

July 13, 2022

5  out of  5
rating by Danieliza Diaz
"Very professional staff always helpful. Were amazing during tornado in 2020."
We responded:
"Thank you that’s why we are here!"